Manager Quality Assurance

At Wacom, we are pioneers in technology leadership, delivering a unique and innovative digital pen experience that empowers people to write, draw, and create in entirely new ways. Our products and technologies are used across a wide range of industries and by users at every level—from world-renowned creative studios and film production teams to industrial designers, manga artists, and passionate hobbyists.

Our solutions are trusted globally, and we take pride in supporting creativity wherever it thrives. Through Wacom Europe GmbH, we serve as the bridge between our headquarters in Japan and the markets of Europe, the Middle East, and Africa—ensuring compliance with market surveillance regulations and driving regional success.

If you’re ready to be part of a company where innovation meets artistry, we invite you to explore the opportunity to join our team.

To provide the best quality of technology and products to the customers, the role in this position is expected to ensure regulatory compliance in EMEA region, and to promote cross-functional collaboration and business alignment.

In this role your mission is to ensure full regulatory compliance, foster seamless cross-functional collaboration, and help align global operations with regional needs.

You’ll serve as a vital link between our headquarters in Japan, the EMEA sales team, local importers, and key partners—helping us deliver exceptional, compliant products across borders with confidence and precision.

Your exciting tasks would be:

• Support Compliance: Play a key role in supporting the certification process by working closely with Wacom’s certification team in Japan, the German sales team, and local importers across the EMEA region—ensuring all documentation is accurate and timely.

•  Be the Go-To Expert: Act as the central contact for all EMEA-related inquiries around product compliance, regulations, and certifications. You'll collaborate directly with Japan’s regulatory and compliance teams to keep communication smooth and aligned.

•  Stay Ahead of Regulations: Research and define country-specific requirements related to recycling regulations and copyright levies. Help us stay one step ahead of environmental and legal obligations.

•  Manage Strategic Partners: Oversee contracts and relationships with regional service providers in EMEA, coordinate environmental data collection, and streamline the reporting process to meet legal and internal expectations.

•  Own the Numbers: Coordinate and manage payments related to recycling fees and copyright levies. This includes full budget management and accurate tracking of all associated costs.

•  Safeguard Market Access: Work with market surveillance authorities in case of requests concerning product compliance, data assessments, and audits - ensuring our products meet all standard.

Your experience and qualifications:

• 3–5 years of relevant experience in certification, regulatory compliance, or environmental data reporting.

• Working knowledge of certification platforms and document management tools.

• Excellent communication and stakeholder management abilities—comfortable working cross-functionally and internationally.

• Proactive, analytical thinker with a process-driven mindset and a continuous improvement approach.

• Self-management skills with the ability to work autonomously and efficiently in a global, cross-cultural environment.

• Experience with international product registration, tariff classification, and trade compliance processes.

• Strong Excel and data analysis skills; experience with environmental reporting tools is a plus.

• Understanding of product related regulations such as RoHS, EcoDesign, etc. or environmental regulations regarding WEEE/batteries/packaging recycling.

• Organizational and project management skills, with a keen eye for detail.

• Fluent in German and English.

  If you don't meet the above qualifications 100%, that's no problem! We want to hire people, not just skills. If you are willing to learn and get excited about our creativity and technology, we want to hear from you.

We offer you:

• A multicultural and international working environment with an open and friendly work culture based on a constructive and cooperative way of working

• Attractive location in Düsseldorf’s Medienhafen, with a wide selection of restaurants nearby; our office is easy to reach by car or public transport (both options subsidized by us)

• Flexible working model, including adaptable working hours and the option for remote work

• Attractive bonus plan plus additional benefits like accident insurance and long-term illness compensation, etc.

• Professional development opportunities (i.e. online learning platform)

• Structured onboarding and fun team events: kick-off meeting, summer event, Christmas party, etc.

• Generous employee discounts for our products

• 28 vacation days, 20 days workation

• Free fruit, water and coffee in our office location

  We welcome and employ people regardless of race, skin color, gender identity, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We welcome everyone!